Rick Garrison, owner of Newscourier Delivery Service near Harlow has been voted the UK’s best White Van Man by uShip.com.
In less than two years, using his single Ford Transit 100 T300 delivery van, Rick has earned Bronze Power Carrier status and a feedback score of 218, which includes 232 pieces of positive customer feedback, zero negative, just seven cancellations and a perfect five-star rating. He made deliveries every 2.5 days over that span and ranks number 1,030 among all of uShip’s 225,000 registered transporters worldwide.
While Rick’s deliveries tend to be bulky items, such as tables, antiques, aquariums, breakables and eBay items, the most valuable delivery Rick found on uShip could fit in the palm of his own hand: special medication desperately needed by a hospitalized patient. While visiting Liverpool, a woman had fallen and broken her hip, unexpectedly extending her stay and causing her to miss two weeks of critical injections for an existing health condition. Knowing she was in life-threatening need, Rick picked up the medication in Northampton and fought 150 miles of icy roads to Liverpool while keeping the medication refrigerated. He hand-delivered it to two wards and then confirmed the £55-delivery with the customer.
“I’m delighted to have won this award from uShip,” said Rick. “I love my work and helping people with all their different delivery needs. Customer service is really important to me, I want my customers to know that I do the best job possible for them every time. Ever since starting my motto has been ‘We Can Help’ and I hope to carry on in business helping as many people as possible.”
“The White Van Man of the Year award is a great way to acknowledge a courier that not only provides five-star service, but also goes above and beyond to help their customers in unusual circumstances. Rick is a perfect example of this, especially with his heroic effort with the medication delivery,” said Matt Chasen, CEO and founder of uShip. “Whatever opinion people have of the White Van Man, uShip’s feedback system helps customers find trustworthy delivery companies like Rick’s that make up uShip’s 98 per cent positive approval rating among customers.”
uShip.com claims to be the world’s largest transportation marketplace primarily serving the freight, household goods, vehicle and freight delivery markets. Consumers and businesses can compare and book upfront quotes, name their own price or receive auction style bids from over 225,000 companies worldwide.
Editor's Note
Taking a quick look at the company’s website there doesn’t seem to be all that many UK moving companies registered. It’s free for a company to register and, while business is scarce, it might be a way of filling the occasional back load or brightening up a quiet day. Take a look on www.uship.com/uk/