Crown Relocations has launched an iPad2 tool that has revolutionised its in-home relocation consultations.
The company claims that the device is the industry’s first ‘Real Time Interactive Transfer Assistant’ (RITA), a survey system that allows Crown’s consultants to plan customer relocations more efficiently.
The innovative survey tool allows consultations to be conducted in the home of people moving overseas, providing a detailed inventory and accurate calculation of the volume and weight of the belongings that need to be relocated.
Images and measurements can be captured for items requiring tailor-made crating or special care and the online mapping technology assists with potential destination access issues. All data collected is then transferred electronically to the local Crown office and added to the transferee’s relocation file securely and effectively.
Andrew Heeley, Crown Relocations UK & Ireland Sales Manager – Northern Region, said: “This technology puts Crown one step ahead in the relocations industry and will allow for greater efficiency and accuracy when planning items for relocation. Our enhanced survey system demonstrates huge benefits to our customers, enabling them to enjoy a simplistic and skilled relocation process that’s tailored to their needs.”
RITA also contains an audio feature which allows for specific needs to be recorded and stored for each customer. All of the relocation processes are presented graphically providing reassurance and peace of mind to the transferee.
Crown Relocations was named as a finalist for the ‘Technological Innovation in Relocation’ Re:locate award 2011/12. The shortlisting recognised the effective and innovative use of technology by Crown Relocations to bring about business and employee benefits.