Geoff Watson and Gordon Lyall have owned Doree Bonner for 20 years in November and, to mark the anniversary, have launched what they say is their most important initiative to date, ‘Customer Values - The Doree Bonner Experience’.

Six months ago the company embarked on research to establish exactly what its customers wanted from a moving partner and how the company could best meet their needs.   Following the research all aspects of operations were reviewed including management, sales, administrative procedures and operations.  Training included cultural training with every member of staff to ensure everyone understood and delivered ‘Customer Values -The Doree Bonner Experience’.

A ‘Customer Values’ brochure was produced as a reference document and the initiative was launched to all Doree Bonner staff at presentations held throughout the UK in June.

 “We have been delighted with how enthusiastically our staff are endeavouring to deliver ‘The Doree Bonner Experience’,” said Geoff Watson, Joint Managing Director.  “Our customers, both private and commercial, have been extremely impressed by the positive way that we’re setting ourselves apart from our competition.”

Photo: A Doree Bonner staff member shows the Customer Values brochure.