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EUROMOVERS International

The independent voice of the global moving industry


Arpin Van Lines ranked number one in customer satisfaction survey

Nov 03, 2016
Arpin Van Lines has been rated number one among the ten largest suppliers of household goods shipment services for ‘customer satisfaction', according to the 22nd Annual Nationwide Relocating Employee Survey released in August by independent research firm Trippel Survey & Research.

Arpin Van Lines earned the highest moving industry score with an 8.47 out of 10 for customer satisfaction. The company also achieved the top rating in two other key measurement categories. 

"The results of this independent survey validate the feedback we have been receiving directly for years in the form of letters and e-mails from happy customers," said David Arpin, President and CEO of Arpin Van Lines. "Whether our customers are moving across town or to the other side of the world, we pride ourselves on taking one of life's most stressful moments and transforming it into a seamless experience."  

A total of 6,878 employee transferee evaluations were accumulated for this survey that covered a range of moving industry services including household goods shippers, relocation management companies, relocation mortgage providers, corporate temporary housing, spouse-partner support and destination rentals.  

The 22nd Annual Nationwide Relocating Employee Survey was conducted throughout a six-month period ending June 30, 2016. The overall purpose of this annual survey is to collect and report objective, unbiased evaluations from transferees or assignees moving within the USA regarding their level of satisfaction with external relocation service providers.  


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