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Scottish Removal Firm wins National Award

Jul 10, 2015
Scottish removal company, Richard Healey Removals Ltd has been crowned BAR & Which? Trusted Traders' ‘Domestic Mover of the Year 2015’.
The national competition, held by The British Association of Removers (BAR) is in its seventh year and is the UK’s most esteemed annual domestic removals award.  The winner was announced on Saturday 23rd May during the BAR Gala Dinner and Awards evening that took place in the Titanic Centre, Belfast.

Richard Healey Removals Ltd is a family business, celebrating 50 years of providing an unrivalled removal and storage service.  The company ensures that customers receive value for money without comprising in quality, efficiency or the personal touch.  As a member of the British Association of Removers, that has over 500 of the leading professional removal and storage companies in membership, Richard Healey Removals Ltd endeavours to exceed the stringent industry quality service and business improvement Standards. It also holds seven quality Standards.

A rigorous judging process, conducted by representatives from the BAR, Which? And Twenty Ci, was conducted over a number of stages, and looked at the following;

  • Company website – its accessibility and its content; 
  • Removal Quotations - the layout, the information and clarity provided to customers;
  • Knowledge and professionalism of staff – this was reviewed through telephone and email-based mystery shopping;
  • Commitment to customer service, customer feedback and satisfaction – customers were interviewed over the telephone, and face to face;
  • Site visit – to review the processes used to ensure customers receive the best possible service.

Georgina Berry, Director at Richard Healey Removals Ltd, said “Everyone at Richard Healey Removals Ltd is absolutely delighted to win this award.  It pays testament to the hard work and dedication of everyone within the company.  We would also like to thank all customers and especially those who were contacted during the assessment process, as without them we would not have been able to make it into the final. The hospitality extended to all who attended the conference in Belfast was outstanding. We would like to thank everyone involved in its organisation, for us it was the most memorable to date.”

 

Photo: Richard Healy Removals Ltd receive the DMOTY award.

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