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Bournes International Moves wins BAR Overseas Mover of the Year Award

Oct 02, 2015
Bournes International Moves has been named Winner of the first British Association of Removers (BAR) and Which? Trusted Traders Overseas Mover of the Year Competition, newly launched for 2015, celebrating the best international removals companies in the household goods shipping industry.
The award was presented to Tom Bourne (one of Bournes’ current 5th generation company owners) and International Corporate Account Manager Marilyn Wilson at the BAR's annual conference in Belfast.

Speaking about the award Wesley Bourne, Managing Director, said, “We are thrilled to have won the BAR’s Overseas Mover of the Year Award. From the customer feedback we receive daily I believe this to be real team achievement with everyone from our sales team and coordinators to our crew, customer service and back office support staff playing a role in creating an excellent customer experience from start to finish. In our 140th year of business as a family run company it’s very rewarding to receive this accolade from our customers as recognition of everyone’s hard work and commitment to providing great service.”

The aim of the award is to encourage and celebrate high standards in the international removals industry and to reward those companies that lead by example and excel at customer service.

Entries were judged according to customer feedback and satisfaction; website customer experience; online contact; the content, layout, information and clarity of the quotation package; the knowledge, professionalism and helpfulness of staff; and the company’s commitment to quality and high standards. Independent judges scored entrants through a range of activities including mystery shopping and interviews with previous customers.

Photo:  Bournes receive the Overseas Mover Of The Year Award.

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