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The independent voice of the global moving industry

LEAD STORY

Baker Street boys

 

 
Steve Jordan interviews David Hollins as he joins Momentous Relocation, just a year after Paul Evans bought the company, in its new home in central London.

EDITOR'S PICKS

Where have all the characters gone?

Many say that the moving industry doesn’t have the same old characters it used to have in days gone by. Steve Jordan speculates as to why that might be.

The European Connection - Tony Richman

German minimum wage challenging the EU?

Relo at the Russell

The 2015 Corporate Relocation Conference took place at the Russell Hotel in London on 2 February; as always, organised by Helen Elliott, Editor of International HR Adviser.


"There must be a better way ..."

During the hundreds of interviews I have conducted in the last 20 years there is one name that has come up time and again as someone who has influenced people: George Taylor. I thought I should go to see him. By Steve Jordan
 

 

Networking in Ho Chi Minh

This year’s IMC Conference held on 28 – 31 January moved east from its traditional home of Bangkok to Ho Chi Minh City. Deputy Editor David Jordan took a trip to Vietnam to report for The Mover.


Baker Street boys 

Steve Jordan interviews David Hollins as he joins Momentous Relocation, just a year after Paul Evans bought the company, in its new home in central London.

LATEST ISSUE

LATEST NEWS

How would you do it? You wouldn’t even try

After our request in the January issue of The Mover, in the wake of the tragedy in Knightsbridge, for ideas about how a professional mover would have tackled the problem of lifting a sofa over railings, the response has been unequivocal: you wouldn’t do it at all without a hoist.

Abels supports children’s hospice charity

Abels Moving Services in Brandon, Sufflok, has pledged to recycle unwanted household items that are regularly donated by the firm’s clients to East Anglia’s Children’s Hospices (EACH). EACH, whose Royal Patron is HRH The Duchess of Cambridge, has 16 shops across East Anglia - many of which sell furniture.

New EU rules for better traffic information

On 18 December, 2014, the European Commission adopted new rules to improve EU-wide traffic information services for road users.

Crown appoints head of customer development and experience

Crown Records Management has appointed Mike Dunleavy to the new position of head of customer development and experience for the UK and Ireland.

3D drawings help build trucks faster

3D drawings are helping Volvo Trucks and bodybuilders to work together to reduce the lead time on vehicles by up to two weeks. The drawings allow the truck and the body to be built simultaneously.

New MD for Palletline

Leading UK palletised distribution network, Palletline has appointed network specialist Graham Leitch as the company’s new managing director.

Eduardo Perez Otero dies of cancer

Eduardo Perez Otero died on 11 December, 2014 after a long battle with cancer. He was 65 years old.


HGV operating costs up 2%

According to The Road Haulage Association's 2014 Cost Movement Survey the overall cost of operating a truck, excluding fuel costs, has risen by 2% in 12 months.

Pay €8.50/hour when working in Germany or risk a €500,000 fine!

Germany introduced a minimum wage of €8.50 on 1st January. This requirement also applies to foreign workers working in Germany and transport drivers/porters making deliveries and collections in the country.

Oman-Beverly Smyth sponsors Dublin’s pigs

Oman-Beverly Smyth is the warehousing sponsor for the Pigs on Parade fundraising campaign in aid of Jack & Jill Children’s Foundation taking place Dublin in January.

THE WHITE & CO MYSTERY MOVER COMPETITION - MARCH




Congratulations to Antonio Gil, from Mudanzas Clara del Rey S.L., in Madrid, Spain for recognising Jim Thompson from Crown last month.  To be fair it wasn't that hard as Jim looks younger now than he did then. This month too should be easy enough as the lady in question hasn't changed a bit since this shot was taken.  But can you put a name to the face?  Some of you might recognise the greatly missed Paul Mason in the background too.  To win the White and Company Red and Black watch please email you answer to
editor@themover.co.uk

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Editor's Blog

  • Little things make a difference

    Mar 16, 2015

    I have just come back from my niece’s wedding.  I have been to a few weddings in the past and, of course, they are all fairly jolly occasions.  But, with the exception of my own and the weddings of my children, this one was by far the most memorable.  Why?  Because it was different.

    Most of the weddings I have been to in the past have been nice, but predictable.  This was predictable too: they looked wonderful, grandma cried, they signed the register, had a belting party and will, I trust, live happily ever after.  But this was different because of just a few little touches that were hardly noticeable to many: the organist in the church playing Ed Sheeran; dancing up the aisle to rock music after signing the register; photos of their mum and dad’s weddings at the reception; packets of mints spread around to help with the post breakfast indigestion; the bride changing into her pyjamas (not a going-away-outfit) after midnight to join the throng in the hotel bar.

    None of this was revolutionary.  It has probably all been done before. But it just goes to show how little you have to do to make a big difference when people think they know what to expect.  People often say to me that it’s hard to be different in the moving industry because everyone does the same thing.  That seems to me to be an opportunity.  Just by doing something unexpected (as long as it’s a good thing) can make you exceptional.  It doesn’t need to cost anything.  That’s not what it’s about.

    I went to a FIDI meeting last year at which this very thing was being discussed.  The presenter asked the attendees to look at every customer-facing aspect of their business to see if it was possible to include something exceptional: at the enquiry, if the customer came to visit, when the crew first arrived, etc. One company made a point of cleaning customers’ cars for them while they were in the office.  Not hard, not costly, but very memorable.

    So what could you do differently today?  Business is pretty good for most movers nowadays, certainly by comparison to the recent past.  Everyone should be able to do OK.  But how are you going to do better than OK?  How will you get more than your fair share of the good times? It might be a lot easier than you think.         

    Steve

  • Money for nothing

    Feb 16, 2015

    There is one story in this month’s magazine that shouldn’t really be here in my opinion.  It’s not that it’s a bad story, on the contrary, it’s very interesting.  It shouldn’t be here because everyone should know about it already.  However, it seems, they don’t.  The story in question appears on page 8: Extra profit for no work.  Sounds too good to be true?  I don’t think so. 

    It’s written by a company called Currencies Direct.  They transfer money for customers who are moving abroad.  There are other such companies.  I don’t know exactly how they do it but it seems they have the ability to provide a top class service but charge nowhere near as much as a bank, give a better rate of exchange and pay an introducer’s commission at the same time.  Which rather begs the question: why aren’t all international moving companies putting their customers in touch such an organisation?  To do so would be doing them a huge favour, and providing an income for the mover at the same time – just for making an introduction.  It’s money for nothing. 

    To put it in perspective, my next door neighbour mover to Ireland.  Must have been something I said.  I put him in touch with Currencies Direct and he saved enough money on the transfer of the proceeds of his house sale to pay the moving company and have a few quid over.  I didn’t ask for commission (but maybe I should have).  My recommendation: talk to the company, find out how it works, and start putting a few extra pounds on the bottom line.  Why not! 

    There’s also a passionate story from my brother, David, who writes about bad payers.  We don’t have a big problem here but I know some of you do.  David’s story maintains that it’s bad business to pay late, despite what the business gurus might say. People like to work with good people.  You might get away with dragging out payments when times are good, but what happens when you need a favour.  No chance sunshine. 

    I regret to say that I was unable to get to Geoff Pygall’s funeral on 27 Jan.  I had intended to go but the Gods plotted against me.  I didn’t know him well but I know he inspired many.  He was one of the industry’s colourful characters and he will be missed by many.  I hope my obituary on page 16 does him justice. May he rest easy. 

    Steve

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