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EUROMOVERS International

The independent voice of the global moving industry


95% satisfaction for EUROMOVERS International

Jul 08, 2015
A recent report issued by EUROMOVERS International says that over the last two years 95% of its customers rated its member companies’ services good, excellent or outstanding. The results were presented to members at the EUROMOVERS annual conference in Barcelona in April.

To compile the report the organisation’s head office in Luxembourg conducted a survey to which 56,000 customers responded.   

Thomas Juchum, the Managing Director of EUROMOVERS International said that although the results were very good his organisation has introduced a further quality requirement with the intention of achieving further improvements in customer satisfaction.  In future all partners of the EUROMOVERS Service Network will perform their services under the EUMO-I QMS or BS 8564 Standards for the performance of international/overseas movements of household goods and personal effects. “This will provide an extended focus to the needs and requirements of our individual customers and a future extension of the higher quality levels.”

EUROMOVERS has a declared aim to achieve a 96% positive score (Outstanding: 40%; Excellent: 40%; and Good: 16%) during the next accounting period.

Photo:  Thomas Juchum addresses the EUROMOVERS International conference in Barcelona

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