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UK NEWS

Robinsons first with Global EuRA Seal

Aug 19, 2013
Robinsons Relocation has become the first relocation company in the UK to be awarded the EuRA Global Quality Seal for DSP services.

 

The Global Quality Seal, which supersedes the standard EuRA Seal, is a globally recognised accreditation based on excellence in relocation service delivery and internationally recognised process management systems.

The audit process for the Global Seal saw the introduction of new key performance indicators, designed to enhance the overall customer experience.  Measured against these new targets, Robinsons still passed with flying colours.  The EuRA auditor commented: “You are a highly professional organisation. I have been auditing for over 20 years and what you do is definitely at the top end.”

 

Robinsons’ Group Sales Director Rhonda Olsen said: “We are very proud to be the first UK relocation company to be awarded the EuRA Global Seal.   We really work hard to deliver extremely high levels of customer service, so for them to recognise this is fantastic for us.  It confirms that our relocation team continues to set and consistently deliver to such a high standard and going the extra mile for our customers really is embedded in our culture.” 

 

Photo (left to right): Maria Gilbert, Julian Grose-Hodge and Yvette Sookool

 

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