The 18th, annual UK Self Storage Industry Report 2025 has been released recently by the Self Storage Association UK (SSA UK).
The report says that the UK self storage sector has continued to expand, with a 7.2% increase in available storage space, bringing the total to 64.3 million square feet. Despite a slight 1% decline in occupancy rates, the industry remains resilient, with new stores opening and a strong pipeline for future developments.
Financially, the sector has passed the £1.2 billion annual turnover mark, reflecting steady growth. The average rental return has increased by 6% to £29.13 per square foot, demonstrating strong demand. However, the churn rate remains high at 97%, indicating frequent customer turnover.
Technological advancements are shaping the industry, with 68% of businesses actively using AI, a significant jump from 25% the previous year. The average number of staff in each store is down to 2.6 with 15% of stores operating without permanent on-site staff, reflecting a shift towards automation. Interestingly, 82% of stores use monitored CCTV systems, acknowledging the value of being able to intervene if an intruder is discovered.
Sustainability efforts are gaining traction, with over 50% of operators implementing LED lighting, and many investing in solar panel upgrades.
In terms of customer behaviour, 35% of users consider online reviews before booking, and 41% express discomfort with unmanned storage facilities. Interestingly, females are 13% more likely to contact a store online, highlighting evolving consumer preferences. 88% of customers are satisfied with the service.
Photo: The 18th, UK Self Storage Industry Report 2025 has been released.