Have you been hit with credit card chargebacks?

Many moving companies accept credit cards nowadays.  Plastic is here to stay and cheques are being phased out so, if you don’t haven’t the facilities already for your customers to pay by credit, maybe you should.  But it’s not all good news. 

Some companies have reported bad experiences with chargebacks which can be particularly devastating when accepting payments for international moves.  Have you suffered?  If so, please let The Mover know.  Maybe together we can put some pressure on the credit card companies to do something about it.

The problem is simple enough.  If a customer is not satisfied with a service that they paid for by credit card all the do is to inform the credit card company and the money they paid is charged back.  It comes straight out of the supplier’s account pending an investigation, which can take weeks.  Meanwhile, no cash.

International moving companies in particular have suffered badly. Imagine the scenario: You export wrap, load, ship to Australia and deliver a container load of goods for a customer who paid on credit.  The shipment arrives with some minor damage, or a few days late perhaps and the customer stops payment.  You’ve had the money in your account for 2 months, you’ve paid your staff, the shipping line, the destination agent, etc., and now all the money has been withdrawn, without discussion.  That can’t be right surely?

But that is exactly how it seems to happen.  Has your company suffered in this way?  The Mover has contacted Worldpay one of the largest suppliers of payment services for credit card transactions for comment but so far they have refused to do so.  All information on their website simply explains the procedure. Not that helpful.

What's your experience?  Let The Mover know: comment@themover.co.uk.