On 21 February, 2025, Sirva issued a press release relating to its data breach in the last quarter of 2023.

The breach was reported in The Mover magazine, and elsewhere, at the time. Sirva has now issued a general notice to provide information about the event, Sirva's response to date, and the resources available to individuals to help protect their information from possible misuse, should they feel it appropriate to do so.

The notice said that Sirva became aware of suspicious activity involving its network and immediately began an investigation. The investigation determined that certain Sirva systems were accessed by unknown actors between August 16, 2023 and October 17, 2023 and during this time certain files within the Sirva systems that pertain to the household goods services were copied by an unauthorised person. Sirva said that it has been notifying the clients associated with this information and has worked with them to notify potentially impacted individuals on a rolling basis.

According to Sirva, the information involved could have included: an individual's name; contact information; date of birth; Social Security/Insurance number; driver's license or other government identification numbers; financial account information, in limited cases with a form of an access code; tax identification information, e-mail addresses (both business and personal), in limited cases with an access code; a form of a signature; and other sensitive employment and hiring related information, including employment IDs.  

Sirva says that it takes this event and the security of information in its care very seriously. Upon becoming aware of the suspicious activity, Sirva says it moved immediately to investigate, assess and secure its network to ensure the continuity of normal business operations for its customers, review the relevant involved files, notify potentially involved clients and associated individuals, and notify federal law enforcement and regulators, as applicable. As part of Sirva's ongoing commitment to the privacy and the security of its environment, Sirva claims to have also reviewed and made enhancements to its existing policies and procedures.

Follow this link to read the full notice and for contact details should more information be required.