Santa Fe Group now offers US-based customer service support.

Santa Fe Group has recently opened a service centre in Houston, Texas.  The company says that the service centre is designed to support specific clients who have a requirement for the company to have a presence in the US.

Lars Lykke Iversen, Santa Fe Group CEO, further commented, "I am very excited about this new development within the Santa Fe Group. The service centre will provide our clients, transferees and partners with the vital support they need."

Alan Cartwright, Group Director of Operations for the Group added, "We selected Houston for a number of reasons including close proximity to some of our existing clients, favourable time zone location and the international nature of the city. Our objective is to continue to work through our strategic partners in the US and we truly value and appreciate the long term, sustainable relationships we have developed with these companies over the years.”

The Houston office will provide the following specific functions:

• US-based customer service support to transferees for both moving and relocation services;
• Liaison with key US partners and suppliers;
• Additional 24-hour customer service support to the Santa Fe Group;
• A point of contact for customers that require North American regional time zone coverage;
• General pricing and logistics support to Santa Fe Group offices.

The service centre will be run by Francesca Vollaro, who has joined the organisation as Vice President, Client Services USA. Fran will report to Alan Cartwright and be responsible for liaising with partners and providing customer service support in the US. "I am very happy to be joining the Santa Fe Group and am looking forward to working with my new colleagues in supporting our clients and working with our partners to ensure that service delivery exceeds the expectations of all of our customers.”

Photo:  Fran Vollaro joins Santa Fe to run the US service centre.