In 15 November, 2012, Harrow Green, part of Restore PLC, won the award for Leadership in Customer Focus at the 2012 East London Chamber of Commerce/Docklands Business Awards.

The award in this category recognises an organisation that employs formal policies and operational procedures to ensure that customer service is at the forefront of its activities.  The lengthy judging process examined the following clearly defined criteria: Staff Training and Customer Satisfaction, Customer Feedback Process, Continuous Process of Improvement and Future Market Penetration and Growth Plans. Following a detailed initial submission, and against very tough competition, Harrow Green was shortlisted as a finalist and then further invited to attend an in-depth examination of its credentials by the 'Dragon's Den' style judging panel.

Accepting the award, Harrow Green Director Bob Bradley said, "We were already acknowledged as the industry's innovators, but around five years ago our Board decided to radically change the manner in which we engaged with our customers and the transformation from being perceived as an excellent but reactive commodity provider to becoming a proactive and valued business partner began. Having that initial vision was the easy part, so this award has really been won by the rest of the Harrow Green family, who continue to deliver and further enhance that vision on a 24/7 basis, and I accept it on their behalf."

Photo:  Bob Bradley of Harrow Green accepts the Docklands Business Award.