Suddath International from Jacksonville, Florida has opened a new customer service centre in London.

The move is part of the company’s strategic initiative to enhance the overall customer experience by putting on-the-ground employees in EMEA (Europe, Middle East and Africa).

Steve Crooks, President of Suddath International, commented: "We are focussed more so now than ever on making decisions that create customer value. By listening carefully to our clients we are closing the gap between expectations and service. Our clients asked for communication support in the EMEA and APAC (Asia-Pacific) time zones and I am eager to make resources available. As such, the Suddath organisation is able to continue expansion globally. It's a real win-win scenario."

This customer service centre joins the existing 19 warehouses in North America. Located in Croydon, this hub will be led by international relocation counsellors, Emma Lightfoot and Carley Banks. With agent-partners providing crews and warehousing on the ground in London, Suddath will use their new location to facilitate information flow between clients and transferees in the EMEA time zones.

Photos: Emma Lightfoot and Carley Banks.