Ward Van Lines of Santiago, Chile, has achieved ISO 9001:2008 – the international quality Standard.

This important achievement is the result of the hard work carried out by the company during 2012 and the first few months of this year, in process management as well as in indicator analysis and quality standards.  During the process, Ward worked with consultants to respond to the audits carried out by the Swiss SGS, certification agency, which, after reviewing the system in its entirety, in June of this year, awarded the ISO 9001-2008 certification to the company.  Ward claims to be the first relocation services company in Chile to receive such recognition.

This implementation offers numerous advantages to the company. “We are convinced that this accomplishment only confirms the exacting quality standards that the company has always maintained, and which today can be translated into a guarantee of excellence at an international level,” said Sebastian Laporta, the company’s Deputy General Manager.

The certification brings many benefits:  it helps to improve the performance of the organisation; standardises the activities of the personnel through documentation and the  formalisation of procedures; allows measuring and monitoring of the processes being carried out; and increases efficiency by reaching client satisfaction objectives. 
 
Photo:  Sebastian Laporta receives his ISO 9001:2008 certificate from Mario Roseney, Commercial Manager of SGS