On the 1st of October, reallymoving.com launched a free Ombudsman service for use by registered companies and their customers for moves booked through its price comparison site. The scheme is free to all registered removal firms and to customers who register online for a quote.

reallymoving.com is an online price compare site where home owners can get quotes from an array of removal companies to help them with their move, and a lead generator for the removal industry.  The new Ombudsman service is administered by Ombudsman Services in Warrington.  The company is an independent, ‘not-for-profit’ organisation, founded in 2002, that provides ombudsman services for dispute resolution for a wide range of industries including communication, energy and property. It operates under appropriate legislation and regulatory authority.

reallymoving.com said that the new service has been set up to give customers confidence in the firms that are registered with the company. Any moving firm wishing to register with reallymoving.com also needs to commit to its code of practice and meet qualifying criteria including: CCJ checks, insurance status and verification of membership affiliations and certificates.

“We want our users to know that they are registering their details with a reputable company that can put them in touch with quality removal firms,” said reallymoving.com director, Rosemary Rogers. “The new Ombudsman service enhances that proposition and gives customers a way of resolving disputes should they occur.”

reallymoving.com has been providing its services to movers and their customers since 1999.  Once registered, customers at reallymoving.com may choose from five removal firm quotes in their local area based upon information they submit in a brief questionnaire.  On selecting their chosen firm they will be contacted by the company to discuss details.  On completion of the removal, the customer is e-mailed a unique e-invite to leave feedback on their experience with the company they chose.  There is also an opportunity to leave comments and rate different aspects of the service with a star rated system. Any questionable feedback is investigated thoroughly.

The new Ombudsman service was launched on 1 October. Rosemary Rogers and the reallymoving.com team will be promoting the scheme at The Mover Conference 2013 and The Movers & Storers Show on the 22 and 23 of October at the Silverstone Race Circuit.