On 25 June, 2018 FIDI and IAM announced the signing of a Memorandum of Understanding on the use of the FIDI Professional Cooperation Guidelines (PCGs).
The Guidelines serve as an operational manual on how companies in the moving industry should work together to service international shipments, whether as a booker, origin, or destination agent.
Following the signing, the PCGs - originally developed by FIDI for the benefit of its Affiliates - are now recognised as an industry norm by both FIDI Affiliates and IAM Members.
The PCG document offers advice on how to work together most effectively and how to act in a conflict situation. By having both FIDI Affiliates and IAM members endorse the Guidelines, they are set to become the reference document for successful cooperation in international relocation.
Jesse van Sas, Secretary General at FIDI said, “This is an important step in further collaboration in the moving and relocation industry, ultimately raising the standards for everyone.” Terry Head, President of IAM added, “I am confident the collaboration on PCGs will prove to be a win-win-win for IAM, FIDI, and the customer base we all strive to serve.”
Many FIDI affiliated moving companies have already benefitted from using the PCGs, which were originally developed in 2016. Both FIDI and IAM are convinced that the PCGs will become the de facto Service Level Agreement between all quality movers in the future.
FIDI is the largest global alliance of quality-certified international moving and relocation companies, with over 600 Affiliates in more than 100 countries, while IAM is the moving and forwarding industry's largest global trade association, having more than 2,000 members in 170 countries.
Photos: Jesse van Sas, Terry Head