On 18 June, 2025, the United States Department of Defense announced that it has terminated the household goods moving contract with HomeSafe Alliance LLC as it said the contractor had demonstrated its inability to fulfil its obligations and deliver high quality moves to service members.
The statement by Chief Pentagon Spokesman Sean Parnell, published on the DoD website, reads as follows:
The Secretary of Defense has named Army Maj. Gen. Lance Curtis to lead the Permanent Change of Station (PCS) Joint Task Force (JTF). The new task force has the authority to decisively act and make immediate improvements to the DoD Personal Property Program.
Today [18 June] the DoD terminated HomeSafe Alliance LLC (HSA), the DoD HHGs contractor, for cause due to HSA's demonstrated inability to fulfill their obligations and deliver high quality moves to Service members.
The DoD has put in place several immediate changes to address current peak season issues. Household good moves are being handled within the legacy "Tender of Service" system to ensure the ability to move personnel and their families. Additionally, those who choose to move their own household goods via the Personally Procured Moves (PPMs) process are being reimbursed at an increased, more reasonable rate.
The JTF is currently reviewing the entire PCS process to rapidly identify additional actions to better the moving experience now.
The JTF must also provide the Secretary of Defense with a strategic path forward on enduring relocation process reforms by September 2025. Additionally, the task force must suggest options for the long-term reform of its mission.
Commenting on the cancellation, IAM (International Association of Movers) President Brian Limperopulos commented: “This is massive news for the moving industry. US Transportation Command must now rely on the current ‘tender of service’ program to plug the gap left by the Global Household Goods Contract. IAM members and other moving providers have served military families faithfully throughout the intended transition and we hope this faith is repaid with greater collaboration and collective problem solving on the challenges facing military moving as we move into the future.”